Summary
This downloadable A1 lesson plan for ESL teachers provides essential class material for teaching basic office phone skills. This English lesson helps beginners learn how to answer a work phone, take messages, and use key phrases professionally. This practical lesson plan equips A1 students with the skills to handle office phone calls in English. Activities progress from a warm-up discussion to vocabulary matching and a listening exercise. Students then practice useful phrases by ordering a conversation, study key grammar points, and apply everything they've learned in a guided role-play. This class material ensures students build confidence in a common workplace scenario through structured, interactive tasks.
Activities
- Students begin by matching key vocabulary like 'caller' and 'available' to definitions, then use the words to complete sentences, reinforcing their understanding of essential office phone terminology.
- A listening exercise, where the teacher reads a short script, has students fill in gaps with key vocabulary, improving their ability to comprehend spoken instructions and advice about phone etiquette.
- Learners match common phone phrases to their functions and sequence a mixed-up conversation, helping them understand the natural flow and structure of a typical professional phone call.
- The lesson culminates in a guided role-play where students act as a caller and a receptionist, using all the vocabulary, grammar, and phrases learned to practice a realistic work scenario.
Vocabulary focus
The vocabulary introduces fundamental terms for handling office phone calls. Students will learn and practice words such as 'caller', 'company', 'message', and 'available'. The lesson also covers key verbs like 'to take a message', ensuring learners can understand and use the essential language needed for basic telephone communication in a professional setting.
Grammar focus
The grammar section concentrates on two high-frequency structures essential for A1 learners. Students will review and practice using the verb 'to be' (is, are) for giving information and the modal verb 'can' for making requests and offers (e.g., 'Can I help you?', 'Can I take a message?'). Simple exercises help solidify their correct usage in the context of phone calls.
