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# Office phone calls: speaking clearly and politely
- URL: https://www.lessonpills.com/basic-office-phone-skills/
- Published: 2026-06-30T21:28:00.000Z
- Updated: 2026-07-19T15:21:22.000Z
- Description: Learn essential phrases to answer and make polite phone calls at work, like 'Can I take a message?' and 'Hold on, please'.
- Author: Lessonpills
- Tags: A1, Business, Practical English, Vocabulary, Premium, Polite requests and indirect questions

## Summary

This lesson helps you learn how to make and answer phone calls at work. You will practise speaking clearly and politely. It's important to sound good when you talk on the phone.

[![CTA Image](https://www.lessonpills.com/content/images/2026/07/icon128-2.png)](https://learn.lessonpills.com/basic-office-phone-skills?ref=lessonpills.com) 

Ready to practise? This interactive lesson includes vocabulary, grammar, and comprehension exercises — all based on real English content. 

[Start the lesson ](https://learn.lessonpills.com/basic-office-phone-skills?ref=lessonpills.com) 

## Vocabulary

You will learn useful words and phrases for phone calls, such as **to call back**, **to take a message**, and **hold on, please**. You will also learn about **the line is busy** and what to say for a **wrong number**.

## Grammar

This lesson focuses on **using 'can' for requests and ability**. You will learn how to use 'can' to ask for things politely and to talk about what is possible.

## Practical English

You will practise **taking a message on the phone**. Learn important phrases like **Good morning, \[Company Name\]**, **I'm sorry, he/she is not here right now**, and **Can I take a message?**

## Discussion

There is a speaking activity where you can practise talking about phone calls and using the new phrases.

## Reading

The lesson starts with an article about phone calls at work. You will read and understand the main ideas.

[![CTA Image](https://www.lessonpills.com/content/images/2026/07/icon128-2.png)](https://learn.lessonpills.com/basic-office-phone-skills?ref=lessonpills.com) 

Ready to practise? This interactive lesson includes vocabulary, grammar, and comprehension exercises — all based on real English content. 

[Start the lesson ](https://learn.lessonpills.com/basic-office-phone-skills?ref=lessonpills.com)