Canceling subscriptions: discussing customer service experiences

Canceling subscriptions β€” a B1 English lesson. Practise functional language and expand vocabulary around customer service interactions.

Canceling subscriptions: discussing customer service experiences

Summary

This ESL lesson for B1 English students explores Canceling subscriptions. Using a real audio as the basis for discussion, students develop listening comprehension, vocabulary, and grammar skills across a 90-minute class.

The grammar focus is Past Simple and 'will' for future plans. Key vocabulary includes cancel (verb), subscription (noun), customer service (noun) and more, all drawn directly from the source material. The practical English section gives students useful phrases for real-life situations: Making requests and expressing problems to customer service.

Activities

Vocabulary focus

The vocabulary section introduces B1-level words and phrases related to Canceling subscriptions. Key terms include cancel (verb), subscription (noun), customer service (noun), cancellation policy (noun), auto-renewal (noun). Students practise using these terms in context through exercises drawn from the source material.

Grammar focus

This lesson focuses on Past Simple and 'will' for future plans. We use the Past Simple to talk about completed actions or events that happened at a specific time in the past. We often use time expressions like 'yesterday', 'last week', 'in 2023', or 'recently'.

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How to Cancel Subscriptions: English Phrases & Vocab
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