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Describing problems and asking for help

This lesson teaches English learners how to effectively describe problems and politely ask for help. It includes vocabulary, grammar structures for discussing ongoing issues, and practical exercises.

B1 Practical English Grammar Technology Work General Audio
Describing problems and asking for help

Summary

This ESL lesson plan is designed for B1-level English students to practice describing problems and asking for help politely. Through a series of practical exercises, students will learn essential vocabulary and grammar for handling common technical difficulties and other challenging situations. This lesson helps intermediate students build confidence in real-life communication scenarios.

This lesson helps students master the language needed to explain issues clearly and make polite requests. Activities include a listening task about a computer problem, a reading comprehension exercise based on a blog post, and guided role-plays to apply the new language in context. The material is structured to ensure students can immediately use these skills in their daily lives.

Activities

  • A warm-up discussion where students share personal experiences with technical issues and asking for help.
  • A listening comprehension exercise where students fill in the gaps while listening to someone describe a laptop problem.
  • A grammar focus on using "keeps + -ing" to describe recurring problems and polite request forms like "Do you think you could...?"
  • A reading activity based on a blog post, "My Laptop Nightmare," followed by comprehension questions and a vocabulary gap-fill.
  • Guided role-play scenarios that allow students to practice describing a problem and asking for assistance in realistic situations, such as dealing with a broken appliance or a corrupted computer file.
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Describing problems and asking for help
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Vocabulary focus

The vocabulary section introduces practical words and phrases for discussing problems. Key terms include "crashing," "restart," "assist," "grateful," and phrasal verbs like "take a look at" and "reach out." Students learn to use this vocabulary to clearly explain a situation and express their needs.

Grammar focus

This lesson concentrates on two key grammatical structures. Students will learn to use the "keeps + -ing" form to describe persistent or repeated problems (e.g., "My phone keeps shutting down"). They will also practice forming polite requests using modal verbs and phrases such as "Could you...?," "Do you think you could...?," and "I'd be grateful if you could..."


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