Summary
This downloadable PDF lesson plan for English teachers helps B1 students discuss common office tech problems. A great ESL resource with class material designed for a practical business English lesson. This practical business English lesson equips students to handle common office tech issues.
Activities include a vocabulary matching exercise, a listening gap-fill about a frustrating morning, and a reading comprehension task about a 'HelpDesk Hero'. The lesson culminates in a guided role-play where students practice making polite suggestions to solve various tech problems, from Wi-Fi issues to slow computers. This material is ideal for intermediate learners looking to improve their workplace communication skills.
Activities
- Learn and practice essential vocabulary for troubleshooting common office technology issues, such as 'glitch', 'reboot', and 'diagnose'. The lesson includes a listening exercise to reinforce the new words in context.
- Read a short article about an employee solving a printer problem and answer true/false questions to check their comprehension.
- Practice giving polite advice and making suggestions using the modal verbs 'could', 'might', and 'should'.
- Engage in a role-play activity where they describe a technical problem and offer potential solutions, using phrases and vocabulary learned throughout the lesson.
Vocabulary focus
This lesson focuses on practical vocabulary for discussing technology problems in the workplace. Key terms include verbs like reboot, crash, diagnose, and drop out, as well as nouns such as glitch, hardware, and cables. Students will practice using these words in context to describe common office tech issues clearly and accurately.
Grammar focus
The main grammar point is using modal verbs to make polite suggestions and give advice. Students will learn the difference between using could and might for possibilities (e.g., 'You could try restarting it') and should for stronger, more direct advice (e.g., 'You should call IT support'). The exercises provide structured practice for this essential function.
