Summary
This downloadable PDF lesson for B1 ESL students helps them discuss common office tech problems. This English class material is a great ESL resource designed for a practical business English lesson.
This lesson helps intermediate students develop essential workplace communication skills. Activities include a vocabulary matching exercise, a listening gap-fill about a frustrating morning, and a reading comprehension task about a 'HelpDesk Hero'. Students will practice making polite suggestions to solve various tech problems and engage in a guided role-play to apply useful phrases for troubleshooting office technology. The material is designed to generate meaningful conversation and provide practical communication tools for everyday office situations.
Activities
- A vocabulary matching exercise to learn and practice essential terms for troubleshooting common office technology issues like 'glitch', 'reboot', and 'diagnose'.
- A listening comprehension task based on a scenario about a frustrating morning with tech problems, reinforcing new vocabulary in context.
- A reading comprehension activity focusing on an article about an employee solving a printer problem, followed by true/false questions.
- A grammar exercise focused on using modal verbs like 'could', 'might', and 'should' to make polite suggestions and give advice.
- A guided role-play activity where students describe technical problems and offer potential solutions, applying newly learned vocabulary and phrases for workplace communication.
Transcript
Vocabulary focus
This lesson introduces practical vocabulary for discussing technology problems in the workplace. Key terms include verbs like "reboot," "crash," "diagnose," and "drop out," as well as nouns such as "glitch," "hardware," and "cables." Students will learn to use these words accurately to describe common office tech issues.
Grammar focus
The main grammar focus is on using modal verbs to make polite suggestions and give advice. Students will learn the difference between "could" and "might" for possibilities (e.g., "You could try restarting it") and "should" for stronger, more direct advice (e.g., "You should call IT support"). This section provides structured practice for this essential communicative function.
