Summary
This ESL lesson plan is designed for B2-level English students to practice how to dispute a high bill politely. This practical English lesson uses an audio recording and interactive exercises to teach students the necessary vocabulary and phrases for handling billing discrepancies in a calm and effective manner.
This lesson helps intermediate students develop real-world communication skills. The activities include a warm-up discussion about personal experiences with incorrect bills, a listening comprehension task based on a blog post, and a vocabulary matching exercise. Students will learn how to review charges, ask for clarification, and resolve issues amicably with service providers.
Activities
- A warm-up discussion where students share experiences with incorrect bills, activating their existing knowledge and setting the context for the lesson.
- A listening comprehension exercise where students listen to an audio about disputing a bill and fill in the gaps in a blog post, improving their listening for specific details.
- An interactive drag-and-drop vocabulary task to reinforce key terms such as "discrepancy," "detailed breakdown," and "rectify," which are essential for discussing billing issues clearly.
Vocabulary focus
The vocabulary section introduces essential terms for handling billing errors. Key vocabulary includes "considerably higher," "discrepancy," "review the charges," "detailed breakdown," "overlooked," "amicably," and "rectify." Students will learn the language needed to describe the problem and request a solution politely.
Grammar focus
This lesson emphasizes functional language and communicative strategies over a specific grammatical point. The focus is on using polite question forms and phrases to express concern, ask for information, and negotiate a resolution (e.g., "I was quite surprised by our latest bill," "Could you provide a detailed breakdown?").
