Summary
This downloadable PDF lesson plan for A2 ESL students teaches essential vocabulary and phrases for making a complaint. A great English class material for developing practical, everyday communication skills. This practical English lesson helps A2 students confidently handle situations where they need to make a complaint. Activities include a warm-up discussion, a vocabulary matching task, and a gap-fill listening exercise about a faulty phone. Students then categorize useful phrases for complaining before practicing the simple past tense. The lesson culminates in a guided role-play where students act out complaining in a shop, consolidating all the language they have learned.
Activities
- Students begin by discussing common problems with purchased items before learning key vocabulary like 'refund' and 'faulty' through a straightforward matching exercise to build their lexical foundation.
- A short listening exercise about a broken phone helps students hear the target language in context. They then categorize a bank of useful phrases for stating a problem, giving details, and asking for a solution.
- After a clear focus on using the simple past to explain when an item was bought, students put everything into practice. They engage in a structured role-play, simulating a real-life complaint scenario in a shop.
Vocabulary focus
This lesson focuses on practical vocabulary for customer service situations. Students will learn and practice key terms essential for making a complaint, including nouns like 'complaint', 'refund', 'receipt', and 'replacement', and adjectives such as 'faulty', 'cracked', and 'disappointed'.
Grammar focus
The grammar section focuses on the simple past tense. Students learn how to use regular (-ed) and common irregular verbs (e.g., buy → bought) to explain when and where they purchased an item. This is crucial for providing clear context when making a complaint, using time markers like 'yesterday' and 'last week'.
