Summary
This downloadable PDF lesson plan for English teachers provides A2-level ESL class material on making complaints. Students learn key vocabulary and phrases for returning faulty items, asking for a refund or exchange, and practicing polite, real-world conversations. This practical lesson helps students build confidence in handling everyday problems.
Activities
- The activities begin with a picture warm-up to identify faulty products, followed by a vocabulary matching task.
- Students then watch a video about returning headphones, completing listening comprehension and dialogue-fill exercises.
- Watching a short video about a customer returning faulty headphones. Students practice their listening skills with true/false questions and complete a dialogue gap-fill exercise to reinforce key vocabulary from the conversation.
- Learning essential phrases for politely stating a problem and asking for a solution. A clear grammar focus explains using the present simple to describe faulty items and "can" or "could" for making polite requests, complete with a practice exercise.
- The lesson culminates in a structured role-play where students practice complaining in different scenarios, such as in a shop or restaurant, using the language they have learned. Students take on the roles of customer and shop assistant to practice complaining about a faulty kettle, cold soup, or the wrong book, using the lesson's language.
Vocabulary focus
The lesson focuses on practical vocabulary for describing problems and solutions. Key terms include: broken, it doesn't work, wrong size, cracked, and faulty. Students will also learn essential nouns and verbs for resolving the issue, such as refund, exchange, and replacement.
Grammar focus
The main grammar point is using the present simple tense to describe a current problem with a product (e.g., "It doesn't work," "It has a hole"). The lesson also covers the use of the modal verbs "can" and "could" for making polite requests for a solution (e.g., "Could I have a refund?").
