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# Making complaints (beginner)
- URL: https://www.lessonpills.com/making-complaints-esl-lesson/
- Published: 2026-07-01T04:53:48.000Z
- Updated: 2026-07-19T15:39:09.000Z
- Description: Learn how to politely make complaints in English using practical phrases and the modal verbs 'can' and 'could', based on a real-life article.
- Author: Lessonpills
- Tags: A2, Practical English, Vocabulary, Free, Polite requests and indirect questions

## Summary

Sometimes things go wrong, and you need to speak up! This lesson uses a real article to help you learn how to make polite complaints in English. You will practise useful phrases for common situations, so you can feel more confident when you need to explain a problem.

[![CTA Image](https://www.lessonpills.com/content/images/2026/07/icon128-2.png)](https://learn.lessonpills.com/making-complaints-esl-lesson?ref=lessonpills.com) 

Ready to practise? This interactive lesson includes vocabulary, grammar, and comprehension exercises — all based on real English content. 

[Start the lesson ](https://learn.lessonpills.com/making-complaints-esl-lesson?ref=lessonpills.com) 

## Grammar

The lesson focuses on using **can and could for polite requests**. You will learn how to use these modal verbs to ask for things politely, which is very important when you are making a complaint.

## Practical English

You will learn practical phrases for **complaining in a restaurant**. This includes how to get attention politely with **excuse me, I have a small problem**, and how to explain issues like **my food is cold** or **this isn't what I ordered**.

## Discussion

There is a speaking activity where you can practise making complaints. You will use the new phrases and grammar to talk about different problems and how to solve them.

## Reading

You will read an interesting article about a situation where someone needs to make a complaint. This will help you understand the topic in context and prepare for the exercises.

[![CTA Image](https://www.lessonpills.com/content/images/2026/07/icon128-2.png)](https://learn.lessonpills.com/making-complaints-esl-lesson?ref=lessonpills.com) 

Ready to practise? This interactive lesson includes vocabulary, grammar, and comprehension exercises — all based on real English content. 

[Start the lesson ](https://learn.lessonpills.com/making-complaints-esl-lesson?ref=lessonpills.com)