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# Business calls: making polite requests and taking messages
- URL: https://www.lessonpills.com/master-business-phone-calls/
- Published: 2026-07-01T01:37:22.000Z
- Updated: 2026-07-19T15:12:03.000Z
- Description: Learn to handle business calls with professional polish, mastering polite requests, accurate message-taking, and smooth communication even with technical hitches.
- Author: Lessonpills
- Tags: B2, Business, Practical English, Grammar, Premium, Reported speech

## Summary

Mastering the art of professional phone calls is crucial in today's global workplace. This lesson focuses on the essential skills needed to communicate clearly and politely, whether you're making a request or accurately taking a message for a colleague. You'll learn how to navigate common scenarios with confidence and precision.

[![CTA Image](https://www.lessonpills.com/content/images/2026/07/icon128-2.png)](https://learn.lessonpills.com/master-business-phone-calls?ref=lessonpills.com) 

Ready to practise? This interactive lesson includes vocabulary, grammar, and comprehension exercises — all based on real English content. 

[Start the lesson ](https://learn.lessonpills.com/master-business-phone-calls?ref=lessonpills.com) 

## Vocabulary

Expand your business communication toolkit with key expressions like **to touch base** for quick updates, **to follow up on** for ongoing tasks, and phrases such as **to get cut off** or **to have a bad connection** when technical issues arise.

## Grammar

The lesson hones in on **reported questions and requests**, a vital grammar point for accurately relaying information. You'll practise transforming direct speech into reported statements, ensuring messages are passed on clearly and correctly.

## Practical English

Develop fluency in **dealing with technical issues on a call**, learning polite phrases such as **Sorry to interrupt, but you're breaking up a little** and **I'm afraid I didn't catch that last part. Could you say it again?** to keep conversations smooth.

## Discussion

Engage in a speaking activity designed to help you practise using the new vocabulary and grammar in realistic business call scenarios, building your confidence in spontaneous conversation.

[![CTA Image](https://www.lessonpills.com/content/images/2026/07/icon128-2.png)](https://learn.lessonpills.com/master-business-phone-calls?ref=lessonpills.com) 

Ready to practise? This interactive lesson includes vocabulary, grammar, and comprehension exercises — all based on real English content. 

[Start the lesson ](https://learn.lessonpills.com/master-business-phone-calls?ref=lessonpills.com)