Reporting tech issues: using past simple and present perfect

Reporting tech issues β€” a B1 English lesson. Practise past simple vs. present perfect and expand vocabulary around software problems.

Reporting tech issues: using past simple and present perfect

Summary

This ESL lesson for B1 English students explores Software bugs, technical support. Using a real audio as the basis for discussion, students develop listening comprehension, vocabulary, and grammar skills across a 90-minute class.

The grammar focus is Past Simple vs. Present Perfect. Key vocabulary includes bug (noun), crash (verb), update (noun) and more, all drawn directly from the source material. The practical English section gives students useful phrases for real-life situations: You need to call or email the IT department to report a problem with your computer or software..

Activities

Vocabulary focus

The vocabulary section introduces B1-level words and phrases related to Software bugs, technical support. Key terms include bug (noun), crash (verb), update (noun), reproduce (verb), error (noun). Students practise using these terms in context through exercises drawn from the source material.

Grammar focus

This lesson focuses on Past Simple vs. Present Perfect. We use the Past Simple to talk about completed actions that happened at a specific time in the past. We often use time words like 'yesterday', 'last week', or 'this morning'.

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Reporting bugs and software issues
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