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# Reporting tech issues: using past simple and present perfect
- URL: https://www.lessonpills.com/report-software-bugs/
- Published: 2026-06-30T20:48:51.000Z
- Updated: 2026-07-19T15:23:00.000Z
- Description: Learn to confidently describe frustrating technical problems and what you've already tried to fix them, using precise vocabulary and correct tenses.
- Author: Lessonpills
- Tags: B1, Technology, Grammar, Practical English, Premium, Present perfect

## Summary

Ever found yourself staring at a frozen screen, unsure how to explain the problem? This lesson will equip you with the essential language to clearly report common technical issues, drawing insights from a real article. You'll gain confidence in describing what's gone wrong and what you've already attempted to fix it.

[![CTA Image](https://www.lessonpills.com/content/images/2026/07/icon128-2.png)](https://learn.lessonpills.com/report-software-bugs?ref=lessonpills.com) 

Ready to practise? This interactive lesson includes vocabulary, grammar, and comprehension exercises — all based on real English content. 

[Start the lesson ](https://learn.lessonpills.com/report-software-bugs?ref=lessonpills.com) 

## Vocabulary

You'll learn useful expressions for describing technical problems, such as when a device starts to **act up** or is completely **on the fritz**. We also cover how to **submit a ticket** and understand what a **temporary glitch** means, along with how to **troubleshoot a problem**.

## Grammar

The lesson focuses on mastering the difference between the **past simple and present perfect** when discussing tech problems. You'll learn when to use the past simple for finished actions that happened at a specific time, and the present perfect for ongoing issues or actions without a specified time.

## Practical English

This section helps you confidently report technical problems in real-life situations. You'll practise phrases like '**Hi, I'm having some trouble with...**' to start a conversation and '**It keeps freezing / crashing whenever I try to...**' to describe recurring issues, plus how to mention what you've already tried.

## Discussion

There's also a speaking activity where you can practise discussing common tech frustrations and solutions with your classmates, applying the new vocabulary and grammar points.

[![CTA Image](https://www.lessonpills.com/content/images/2026/07/icon128-2.png)](https://learn.lessonpills.com/report-software-bugs?ref=lessonpills.com) 

Ready to practise? This interactive lesson includes vocabulary, grammar, and comprehension exercises — all based on real English content. 

[Start the lesson ](https://learn.lessonpills.com/report-software-bugs?ref=lessonpills.com)