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# Customer feedback: asking questions in business
- URL: https://www.lessonpills.com/survey-questions-business/
- Published: 2026-06-30T03:30:46.000Z
- Updated: 2026-07-13T05:45:57.000Z
- Description: Customer feedback — an A2 English lesson. Practise forming Yes/No and Wh- questions and expand vocabulary around business surveys and interviews.
- Author: Lessonpills
- Tags: A2, Business, Practical English, Grammar, Audio, Premium

## Summary

This 90-minute ESL lesson for **A2** learners explores **Customer feedback: asking questions in business** through a real audio recording. Across 9 interactive exercises, you'll develop listening comprehension, vocabulary, speaking skills — all built around authentic English content.

**What you'll practise:**

- **5 key vocabulary items** with definitions and usage notes
- Gap-fill and cloze exercises to test vocabulary in context
- Matching exercise to connect terms with their meanings
- A reading passage to practise newly learned language

[![CTA Image](https://www.lessonpills.com/content/images/2026/07/icon128-2.png)](https://learn.lessonpills.com/survey-questions-business?ref=lessonpills.com) 

Ready to practise? This interactive lesson includes vocabulary, grammar, and comprehension exercises — all based on real English content. 

[Start the lesson ](https://learn.lessonpills.com/survey-questions-business?ref=lessonpills.com) 

Your browser does not support the audio element.

## Lesson activities (9 exercises)

Each exercise builds on the previous one. Work through them in order for the best learning experience.

1. **Warm-up** — Discussion questions to activate what you already know about the topic.
2. **Reading** — Read a short passage on the topic and answer comprehension questions.
3. **Comprehension** — Answer questions to check your understanding of the main ideas and supporting details.
4. **Vocabulary** — Learn key words and expressions from the audio recording, with definitions and usage notes.
5. **True / False** — Test your detailed understanding — decide if each statement matches the source.
6. **Fill the gaps** — Complete sentences with the correct vocabulary. Drag and drop or type your answers.
7. **Multiple choice** — Choose the correct answer from four options — testing comprehension and language use.
8. **Matching** — Connect words, phrases, or concepts to their correct counterparts.
9. **Discussion** — Reflect on the topic and share your opinions using the language you've learned.

## Vocabulary

This lesson introduces **5 key terms** drawn directly from the audio recording:

- **Easy to use** — simple to understand and operate; not difficult
- **Get feedback** — to receive comments and opinions about something
- **Share your thoughts** — to tell other people your ideas or opinions
- **What's your opinion?** — a question to ask what someone thinks about something
- **Make a suggestion** — to give an idea about how to improve something

## Grammar

This lesson includes a grammar focus with clear explanations and practice exercises.

[![CTA Image](https://www.lessonpills.com/content/images/2026/07/icon128-2.png)](https://learn.lessonpills.com/survey-questions-business?ref=lessonpills.com) 

Ready to practise? This interactive lesson includes vocabulary, grammar, and comprehension exercises — all based on real English content. 

[Start the lesson ](https://learn.lessonpills.com/survey-questions-business?ref=lessonpills.com)