Summary
Ever wondered what happened to the once-ubiquitous hotel minibar? This lesson explores the evolving landscape of hotel amenities, using a fascinating video to delve into the reasons behind the minibar's decline and what's replacing it.
Vocabulary
Students will expand their business vocabulary with terms like to streamline operations, a logistical nightmare, and to phase something out. You'll also learn how to describe key influences with a key driver of something and how to handle billing issues by learning to dispute a charge.
Discussion
The lesson concludes with a speaking activity where you can share your opinions on current hotel trends and discuss the future of guest services. This provides an excellent opportunity to practise using the new vocabulary in a real-world context.
