Summary
This lesson helps you learn how to make and answer phone calls at work. You will practise speaking clearly and politely. It's important to sound good when you talk on the phone.
Vocabulary
You will learn useful words and phrases for phone calls, such as to call back, to take a message, and hold on, please. You will also learn about the line is busy and what to say for a wrong number.
Grammar
This lesson focuses on using 'can' for requests and ability. You will learn how to use 'can' to ask for things politely and to talk about what is possible.
Practical English
You will practise taking a message on the phone. Learn important phrases like Good morning, [Company Name], I'm sorry, he/she is not here right now, and Can I take a message?
Discussion
There is a speaking activity where you can practise talking about phone calls and using the new phrases.
Reading
The lesson starts with an article about phone calls at work. You will read and understand the main ideas.
