Summary
Have you ever bought something that didn't work as it should? It can be frustrating when you need to return an item to a shop. This lesson uses an article to help you learn how to explain problems and make a complaint in English, focusing on clear communication.
Vocabulary
Students will learn useful expressions for shopping problems, such as take something back and not work properly. You will also practise phrases like proof of purchase and out of stock, which are common in these situations.
Grammar
The main grammar focus is the simple past tense. You will learn how to use it to describe past events, which is essential when you need to explain what happened with a faulty item you bought.
Practical English
This lesson helps you with real-life situations like returning an item to a shop. You will practise practical phrases such as Excuse me, I'd like to return this and Could I get a refund, please? to confidently handle complaints.
Discussion
There is a speaking activity where you can practise making complaints and discussing solutions with your classmates. This helps you use the new vocabulary and grammar in a natural conversation.
