Summary
Sometimes things go wrong, and you need to speak up! This lesson uses a real article to help you learn how to make polite complaints in English. You will practise useful phrases for common situations, so you can feel more confident when you need to explain a problem.
Grammar
The lesson focuses on using can and could for polite requests. You will learn how to use these modal verbs to ask for things politely, which is very important when you are making a complaint.
Practical English
You will learn practical phrases for complaining in a restaurant. This includes how to get attention politely with excuse me, I have a small problem, and how to explain issues like my food is cold or this isn't what I ordered.
Discussion
There is a speaking activity where you can practise making complaints. You will use the new phrases and grammar to talk about different problems and how to solve them.
Reading
You will read an interesting article about a situation where someone needs to make a complaint. This will help you understand the topic in context and prepare for the exercises.
