B2

Workplace conflict: giving constructive feedback

Workplace conflict — a B2 English lesson. Practise giving constructive feedback and expand vocabulary around professional communication.

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Contents

Summary

This 90-minute ESL lesson for B2 learners explores Workplace conflict: giving constructive feedback through a real article. Across 11 interactive exercises, you'll develop reading comprehension, vocabulary, grammar, practical communication, speaking skills — all built around authentic English content.

What you'll practise:

  • 5 key vocabulary items with definitions and usage notes
  • Grammar focus: Gerunds and infinitives with examples and practice
  • Real-world phrases for giving a colleague constructive feedback
  • Gap-fill and cloze exercises to test vocabulary in context
  • Matching exercise to connect terms with their meanings
  • Error correction to sharpen grammar awareness
  • A reading passage to practise newly learned language

Lesson activities (11 exercises)

Each exercise builds on the previous one. Work through them in order for the best learning experience.

  1. Warm-up — Discussion questions to activate what you already know about the topic.
  2. Comprehension — Answer questions to check your understanding of the main ideas and supporting details.
  3. Vocabulary — Learn key words and expressions from the article, with definitions and usage notes.
  4. Matching — Connect words, phrases, or concepts to their correct counterparts.
  5. Grammar — Study Gerunds and infinitives — explanation, examples, and key rules.
  6. Error correction — Find and fix the mistake in each sentence — a great grammar workout.
  7. Practical English — Learn phrases for giving a colleague constructive feedback — ready to use in real conversations.
  8. Cloze passage — Fill in blanks within a connected text to practise vocabulary in context.
  9. Reading — Read a short passage on the topic and answer comprehension questions.
  10. Discussion — Reflect on the topic and share your opinions using the language you've learned.

Vocabulary

This lesson introduces 5 key terms drawn directly from the article:

  • To clear the air — to resolve misunderstandings or unspoken disagreements between people.
  • To address an issue head-on — to confront a problem directly and openly instead of avoiding it.
  • To walk on eggshells around someone — to be extremely cautious with your words and actions because someone is very sensitive or easily angered.
  • To voice concerns — to express your worries or complaints about something in a formal or serious way.
  • To find common ground — to discover a shared opinion or area of agreement that can help resolve a conflict.

Grammar

This lesson focuses on Gerunds and infinitives.

In professional communication, the verb you choose determines whether the next verb is a gerund (-ing) or an infinitive (to + verb). Mastering this helps you express intentions, suggestions, and feelings more accurately when giving feedback or discussing workplace issues.

Examples from the lesson:

  • I suggest discussing this issue privately to avoid escalating the conflict. — The verb 'suggest' is always followed by a gerund (-ing form).
  • She decided to address her colleague's unprofessional behavior directly. — The verb 'decide' is followed by an infinitive (to + verb), often to show a future plan or intention.
  • He stopped talking when the manager entered. vs. He stopped to talk to the manager. — With 'stop', the gerund means the action finished. The infinitive means he stopped one action in order to do another.

Key rules:

  • Some verbs (like enjoy, avoid, finish, suggest) are followed by a gerund.
  • Other verbs (like decide, hope, plan, agree, promise) are followed by an infinitive.
  • Always use a gerund after a preposition (e.g., 'He apologized for being late').

Practical English

Giving a colleague constructive feedback

When you need to address a difficult topic with a colleague, the right phrases can make the conversation productive instead of confrontational. Use these expressions to share feedback in a calm, clear, and professional way.

Phrases you'll learn:

  • "I was hoping we could have a quick chat about [the project]." — A polite and gentle way to open a conversation.
  • "I've noticed that..." — Introduces an observation in a neutral, non-accusatory way.
  • "When [the specific action] happens, it affects [the team/the project] by..." — Explains the impact of an action without blaming the person.
  • "Moving forward, would you be open to trying...?" — Proposes a solution in a collaborative and non-demanding way.
  • "How does that sound from your perspective?" — Invites the other person to share their point of view.