Summary
It's incredibly frustrating when your technology doesn't work, and even more so when you can't explain what's wrong. This lesson equips you with the essential language to clearly describe common IT problems, ensuring you can communicate effectively and get the help you need.
Vocabulary
Students will expand their technical vocabulary with useful phrases such as act up, on the fritz, and lagging. You'll also learn how to explain that you need to run a diagnostic test or submit a ticket when reporting an issue.
Grammar
The grammar focus is on distinguishing between the past simple vs. present perfect when talking about technical issues. You'll learn when to use each tense to accurately describe what happened and its current impact.
Practical English
This section provides essential phrases for describing a problem to IT support. You'll practise expressions such as I'm having some trouble with my laptop, It keeps crashing whenever I open the software, and I've already tried restarting it.
Discussion
There's also a speaking activity to help you practise explaining various technical problems and discussing possible solutions with a partner.
