Customer feedback: asking questions in business

Summary

This 90-minute ESL lesson for A2 learners explores Customer feedback: asking questions in business through a real audio recording. Across 9 interactive exercises, you'll develop listening comprehension, vocabulary, speaking skills — all built around authentic English content.

What you'll practise:

• 5 key vocabulary items with definitions and usage notes
• Gap-fill and cloze exercises to test vocabulary in context
• Matching exercise to connect terms with their meanings
• A reading passage to practise newly learned language

Ready to practise? This interactive lesson includes vocabulary, grammar, and comprehension exercises — all based on real English content.

Start the lesson

Lesson activities (9 exercises)

Each exercise builds on the previous one. Work through them in order for the best learning experience.

1. Warm-up — Discussion questions to activate what you already know about the topic.
2. Reading — Read a short passage on the topic and answer comprehension questions.
3. Comprehension — Answer questions to check your understanding of the main ideas and supporting details.
4. Vocabulary — Learn key words and expressions from the audio recording, with definitions and usage notes.
5. True / False — Test your detailed understanding — decide if each statement matches the source.
6. Fill the gaps — Complete sentences with the correct vocabulary. Drag and drop or type your answers.
7. Multiple choice — Choose the correct answer from four options — testing comprehension and language use.
8. Matching — Connect words, phrases, or concepts to their correct counterparts.
9. Discussion — Reflect on the topic and share your opinions using the language you've learned.

Vocabulary

This lesson introduces 5 key terms drawn directly from the audio recording:

• Easy to use — simple to understand and operate; not difficult
• Get feedback — to receive comments and opinions about something
• Share your thoughts — to tell other people your ideas or opinions
• What's your opinion? — a question to ask what someone thinks about something
• Make a suggestion — to give an idea about how to improve something

Grammar

This lesson includes a grammar focus with clear explanations and practice exercises.

Ready to practise? This interactive lesson includes vocabulary, grammar, and comprehension exercises — all based on real English content.

Start the lesson